Effective date: 1 July 2026
Last updated: 22 September 2026
1. Who We Are
Silica Office is the trading name of Silica Valley Computers CC (registration number 2008/060849/43), a Richards Bay based software company. This policy applies to personal information collected through our website (www.silicaoffice.co.za), contact forms, email and phone communications.
2. Information We Collect
We collect only what you provide directly:
- Name, email address and phone number (via the contact form)
- Product interest and message content
- Business name and details shared during sales or support conversations
We do not use tracking cookies, analytics services or third-party advertising on this website.
3. How We Use Your Information
We use your information to:
- Respond to your enquiry or quote request
- Provide software support and licensing assistance
- Send product updates relevant to your licence (only if you are a customer)
We will never sell, rent or share your personal information with third parties for marketing purposes.
4. Data Storage and Security
Contact form submissions are delivered to our business email ([email protected]). We take reasonable steps to protect your information from unauthorised access, loss or misuse. No data is stored in external cloud systems or overseas servers.
5. Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to personal information we hold about you
- Request correction or deletion of your information
- Object to the processing of your information
- Withdraw consent at any time
To exercise any of these rights, email [email protected] or call 035 789 0565.
6. Third-Party Links
Our website may contain links to external sites (e.g. WhatsApp). We are not responsible for the privacy practices of other websites.
7. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
8. Contact
For privacy-related questions:
Silica Valley Computers CC t/a Silica Office
Registration number: 2008/060849/43
Email: [email protected]
Phone: 035 789 0565
Address: Unit C1 PEG Centre, Richards Bay, KwaZulu-Natal